MCNS has successfully undertaken and delivered an integrated CRM Solution based on Microsoft Dynamics CRM (on-premises) for ICT-Center AG Data Center in Zurich, Switzerland. MCNS provided consultancy, setup, customization, software development, integration and support services and deployed a solution covering not only the CRM processes within ICT-Center, but also the daily operations and billing processes within the company.
The solution deployed covers the following:
- Presales Support
- Customer Management
- Marketing Activities
- Contracts Management
- Billing
- Assets Management
- Maintenance Scheduling
- Data Center Rooms Management
- Racks Management
- Lines Management
- Power Supply Management and Automated Measurements
- Customers Portal
- Reporting
- Workflows for the automation of everyday activities
- SharePoint Integration