MCNS Sucess Stories

We have been in the business for many years...

MCNS has developed an Integrated Management System for two Telecom operators in Greece and Cyprus. The system developed is seamlessly integrated with Softswitch technologies, facilitating Telecom Services, Subscribers, Business Partners and Corporate Personnel.

The solution offered covers the following:

  • Telecom Services On-line Management
  • Subscriber – Customer Management
  • Telecom Billing System
  • Telecom Infrastructure & Subscriber Monitoring
  • Business Partners/ Wholesalers Extranet

… and all these in a Ubiquitous Web-based Access manner 

The supported subscibers' services are:

  • Subscription based telephony
    • Different rate/ minimum charge subscription choices
    • Carrier preselection management
    • Discount facilities management
    • Prepaid subscriber management
  • Prepaid Card telephony
    • Rate based versions for prepaid cards
    • Time based versions for prepaid cards
    • One free call promotion prepaid cards
  • Internet Service Providing support (if available in the carrier)
    • Internet Access subscription management
    • Discount facilities management
  • Packet Offer management
    • Non-telecommunication services packet offerings management (e.g. telephone set etc.) that can be assigned to a subscriber
  • Other Telecommunication Services management
    • IVR based services management 

The system consists of the following modules that can operate as a whole or separately:

  • Application Forms Management
  • Subscribers Management
  • Customer Care – Helpdesk
  • Debt collection management
  • Customer Document Management
  • Prepaid Cards Management
  • Bills issuing
  • Bills Management
  • Mass Bills Production/ Printing
  • Call Rating/ Charge Management
  • Telecommunication Facilities Graphical Statistics
  • Business Partners Management
  • Analysis & Statistical Reporting Module